Please find the terms and conditions of the Werkhaus Design + Produktion GmbH (I.) and the customer information (II) as follows. We have tried to chose a form that is easy to understand. Please do not hesitate to contact us if you have any questions. We are happy to answer them. You may contact us from Monday to Friday from 9 am to 5 pm: or phone: +49 (0)5824 / 955-0.




I. Terms and conditions

1. The scope of these terms and conditions; deviating regulations

1.1. These terms and conditions shall apply to all contracts between Werkhaus Design + Produktion GmbH, Industriestrasse 11+13, 29389 Bad Bodenteich (henceforth called Werkhaus) and their customers. Customers are consumers as well as entrepreneurs.

1.2. Any modifications that are made to these terms and conditions are subject to written confirmation from Werkhaus. Werkhaus herewith objects all inclusions of terms and conditions from customers unless their validity is agreed upon.

1.3. In the case that the terms and conditions may include different regulations for the business with entrepreneurs than with consumers this is set out in clause or paragraph 9.


2. contract

2.1. The products or services offered in the Werkhaus shops are no binding offers, but an invitation to the customer to make a binding offer by placing an order to Werkhaus. The placing of the offer by the customer is possible by phone, fax, email or directly with the shopping cart at our online shop. Before sending the purchase order, Werkhaus enables the customer to check all order details as well as the products and their amount and correct possible data errors. The order is completed and submitted as soon as the button "Bestellung abschicken" i.e. "send order" is clicked.


2.2. Werkhaus can accept the customer's offer verbally, in writing or with a digitally submitted confirmation of the order or by delivering the goods within 10 days. With the acceptance of this, the contract between the customer and Werkhaus is completed. Werkhaus is authorized to reject the acceptance of the customer's offer.


3. Prices

3.1. All Werkhaus product prices given in the online shops are final prices that contain all price components including the German value added tax unless the product price indicates something else. The purchase prices are plus any additional delivery and packaging costs, where applicable. If the order totals more than 100 € free shipping is received for the delivery in Germany. Below that amount there is a shipping and handling charge of 4,95 € within Germany. Deliveries within Europe will be charged according to the actual postal charges.


3.2. All prices apply that are shown at the time of ordering. Werkhaus assumes no liability for incorrect labelled goods.


3.3. The customer receives the invoice for the delivered goods separately per regular mail. Payment without deduction is due 14 days after the invoice or any other request of payment is received. For orders from new customers that exceed 150 € the payment is only possible with cash on delivery or prepayment. Werkhaus offers the following methods of payment:

  • Payment made by direct debit: You allow us to directly withdraw the total amount from your bankaccount. The authorization for the direct debit is also valid for further invoices until you cancel it. Note: 3 % discount for direct debit.
  • Cash on delivery: The accessorial charges (5,60 € at present) are at your expense.

  • Prepayment: You pay the total amount in advance and receive the goods after receipt of the payment. Note: 3 % discount for prepayment.

  • Payment upon receipt: In any case of payment delay Werkhaus is entitled to charge default interests according to §§ 288, 286 BGB. Werkhaus reserves the right to accept only prepayment or cash on delivery for new customers or in special cases. For customers outside Germany Werkhaus only accepts prepayment.

3.4. For transnational deliveries additional costs may arise (taxes, customs duties or other) that have to be paid by the customer.


4. Retention of title clause


All goods remain the property of Werkhaus until full payment has been received.


5. Returns guarantee and returns consequences for deliveries to customers with distance contracts

Consumers may have the right of withdrawl after the conclusion of a distance contract with a company according to § 312d BGB. As far as such a right of withdrawl exists, Werkhaus entitles its customer, who is a consumer and has concluded a contract on the delivery of goods by using only distance communication means, to a returns right instead of a right of withdrawl with the following returns policy:


Returns policy


You may return your received goods within 14 days for any reason. The time limit shall commence upon receipt of this instruction in text form (e.g. regular mail, fax, email) but not before the recipient has received the goods (in case of recurring deliveries of similar goods not prior to receipt of the first partial shipment) and not prior to fulfill our obligation to inform according to section 246 § 2 in connection with § 1 paragraph 1 and 2 EGBGB. If goods (e.g. bulky goods) can not be sent by parcel delivery you may declare the return with a request of return in writing. To comply with the time limit the goods or the request of return have to be sent in time. The return is always on our expense and our risk. The return or the request of return must be effected to:


Fa. Werkhaus Design + Produktion GmbH
Industriestraße 11-13 29389 Bad Bodenteich
phone: +49 (0)5824 / 955-0
+49 (0)5824 / 955-0


In case of a request of return the goods will be collected from you. Consequences of return In the event of a valid return, any mutually received services or products, and any usages derived there from, if any, shall be returned. In the event of deterioration of the item and for usages (e.g. usage advantages) that cannot or partly not be handed out or can only be handed out in a deteriorated state, you will be liable to pay compensation to us accordingly. You only have to compensate for the lost value for the deterioration of the item and any usages derived, when the usages or the deterioration can be attributed to the handling of the item, that goes beyond the testing of quality characteristics and functionality. "Testing quality characteristics and functionality" means the testing and trying out of goods as it is possible and commonly accepted in e.g. a retail shop. Payments have to be refunded within 30 days. The time limit starts for you by returning the goods or the request of return; for us by receiving the goods.


Specific notes According to §§ 312d Abs. 4 Nr. 1, 356 Abs. 2 S 2 BGB the returns guarantee does not apply on contracts for the delivery of goods produced according to customer specifications (e.g. photo walls) or clearly tailored to personal needs or for the delivery of audio or video recordings or of software where the seal on the data carriers has been broken by the consumer.


End of returns policy


6. Guarantee for costumers; warranty


6.1. Possible indemnity claims because of the claim under guarantee are restricted to the retail price of the item.


6.2. We guarantee our customers, who are consumers, the reliability of our products. We and accordingly our suppliers grant our customers, who are consumers, a guarantee of quality for 24 months for all Werkhaus items except photo walls. For hidden defects or damages that appear in spite of proper use within 24 months, we will -according to our judgment- initiate a repair or a replacement by delivering an identical or alternatively equivalent article or by refunding the purchase price for the respective item. The guarantee period begins with the date of invoice.

6.3. All other claims for grant regulated by law remain unaffected hereof.


7. Specific regulations for contracts on the delivery of custom-made products


7.1. With contracts on the production and/or delivery of a custom-made product Werkhaus provides services that are manufactured according to customer specifications. Every custom-made product is a single-item production. Therefore the customer is not entitled to a right of withdrawl or a right of return.


7.2. Unless otherwise agreed, the delivery of a custom-made product will not be carried out until the customer has paid the total purchase price to Werkhaus plus separately accounted shipping and handling charge.


7.3. Werkhaus does not warrant the reproduction of the original colours and possible occurrences of quality loss due to the compression of photos.


7.4. Copyright The client declares that he owns the rights on the picture, he has Werkhaus provided with to produce the custom-made product, or that he has purchased the rights from the owner. The client declares explicitly that he releases Werkhaus from possible indemnity claims due to the infringement of copyright brought by third parties and indemnifies if needed. Werkhaus accepts the declaration.


8. Data protection


For more information see section privacy and data protection.


9. Business with entrepreneurs


The above mentioned terms on returns rights and guarantees do not apply to business with entrepreneurs. In these cases the statutory provisions apply. If the buyer is a entrepreneur, the place of jurisdiction is Uelzen for both parties, regardless of how the contract became valid. The law of the Federal Republic of Germany applies exclusively.


10. Severability clause


If any clause of these terms and conditions is not legally effective- totally or partly- or loses its legal effectiveness later, the validity of the terms and conditions is not affected in any manner. The effectless clauses will be replaced by the statutory provisions. The same applies if the terms and conditions contain an unforeseen gap.



II. Customer information for consumers


1. Information about the identity of the seller and the respective identifiable address:



Fa. Werkhaus Design + Produktion GmbH

Industriestraße 11+13

D-29389 Bad Bodenteich

phone: +49 (0)5824 / 955-0

fax:+49 (0)5824 / 955-155


Register data:


managing director authorized to represent: Eva Danneberg

registration court: County court Lüneburg

company registration number: HRB 120242

VAT identification number (ref. to §27a Value Added Tax Act) : DE 151089578


2. Information about the basic characteristics of the goods and the conclusion of the contract

The basic characteristics of the goods arise from the product description in the Werkhaus online shops or the catalogue. The contract is concluded when the customer has placed an order that is accepted by Werkhaus. We are processing recycled wood (MDF/HDF- fibreboard) as a natural material, therefore on the products slight variations of colour are possible and are no reason for complaint.


3. Information about the total price of the goods including all price components as well as about all taxes paid by the entrepreneur as well as about additional delivery and packaging costs as well as about additional delivery and packaging costs, where applicable.

You will find all the information in Terms and Conditions section 3


4. Information about the right of returns

Find more detailed information in Terms and Conditions section 5.


5. Information about a limitation of the validity period of the provided information, for instance the validity period of limited offers particularly with regard to the price.

With the publication of a new catalogue or an update in the online shop all previous prices are superseded. Werkhaus does not accept liability for incorrect labeling.